Returns & Exchanges

At Chapel Down, we want you to be completely satisfied with your purchase of England’s finest wines. If your order arrives damaged or does not meet our quality standards, we offer a straightforward return process to ensure your peace of mind.

Return Process

• 1.
  Contact Customer Support

  Notify our team within 14 days of receipt by emailing [email protected] with your order number and any relevant photos of the product.

• 2.
  Prepare the Package

  Carefully repack the items in their original protective cardboard transit packaging to prevent breakage during the return journey.

• 3.
  Arrange Collection

  We will schedule a specialized courier to collect the parcel from your address at a time that is convenient for you.

• 4.
  Receive Refund or Replacement

  Once our cellar team inspects the returned items, we will process a full refund to your original payment method or dispatch a replacement within 5 business days.